Prepaid treatments are valid for three years from the date of purchase.
We are able to package a series of treatments at a discounted price to allow our clients the best possible results and value for money, therefore, prepaid treatments are Non refundable and not transferable. Failure to attend a prepaid appointment may result in forfeiture of the session.
While we understand that emergency situations happen, we kindly request 48 hours notice should you wish to reschedule your appointment to allow another client on our waitlist to fill the spot.
We promise to do all we can to help our clients achieve their goals and provide each service and treatment with absolute perfection to ensure your satisfaction.
It is in our best interests to see our clients happy and fulfilled, if at any stage you need assistance with your skin care, health, diet, fitness or lifestyle please ensure you reach out to us as we may be able to provide you with fellow industry professionals to help you on your journey.
In order to provide a treatment within our clinic, we will require you to fill in a consultation form and have a free consultation with one of our professional therapists.
The purpose of this is to:
- Explain the treatment to you and ensure you have a thorough understanding of the treatment, procedures, potential risks and aftercare.
- Obtain a brief medical history to ensure you don't have any contraindications specific to the treatment
- Answer all of your questions and concerns
- Obtain your consent
It is very important that you are honest and open with regard to medical conditions and backgrounds as certain conditions and medications may cause harm or detriment to your health.